Containment situation and isolate problem area
Analyse situation
Stop compliance and claims - Appoint one person for all communication
Set up recovery plan incl. hard targets and milestones (€ en fte) to solve the situation
Create a timeline for recovery plan
Put an organisation and team in place to execute plan
Set up communication and report structure to show the origanisation the progress
Create moments of evaluation te see if recovery plan must be adjusted
Training staff on the hand off toolboxes (new procedures and process)
Set up KPI's to monitor process and procedures on daly and weekly bases (€ and FTE)
Make sure that daily operations is running according new set up
Transfer the new organisation back to regular managers
Suport regular managers in the new situation and assist them is needed